At Yuva Fashona, customer satisfaction is our top priority. If you’re not satisfied with your purchase, we are here to help.

Return Eligibility:

  • Items must be returned within 3 days of receipt.
  • Items must be unused, in original condition and packaging, with all tags attached.
  • Personalized or clearance items are not eligible for return or refund.

How to Initiate a Return: Please contact us via info@yuvafashona.com or call +254 710 661959 within 3 days of receiving your order. Include your order number and reason for return.

Refunds:

  • Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5-7 business days.
  • Delivery fees are non-refundable unless the item was defective or incorrect.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@yuvafashona.com.